What is the Problem that "Samvab" is Trying to Solve? How Samvab is Addressing the Problems that Public Sector Could not Solve?
Government hospitals provide free service but their clients have to accept poor quality, intolerably long waiting times and even corruption. Reasonable service is only offered by privately-run health care facilities and practitioners, who charge fairly high rates.
They do not offer a comprehensive portfolio of services to their customers, nor are they available 24x7. Most of all, there is no organisation focusing on the demand of healthcare services for old people, like old-age homes, geriatric centres, mobile nursing service or ambulances. Such services are not non-affordable, they are simply not available.
Our business plan comprises of 22 'Samvab Points' placed at the 22 block headquarters, 1100 rural health staff spread all over the district, with population of more than 4 million inhabitants in over 4,000 villages. Even after expansion we should be able to provide emergency, doorstep and referral services to the entire district population.
What are the factors that you feel lead to success in this venture ?
Customer proximity guarantees accessibility for customers and availability of service in case of emergency. Our services are customised to the different needs of our various target groups, depending on their age, profession, sex, social status etc.
24 Hrs Doctors Facility Care
24 Hrs Ambulance Control Unit
Samvab Geriatric Care
Samvab Vaccines & Remedies
Samvab Safe Motherhood
Samvab Preventive Care
The success of our organisation is based on the best resource utilisation, may it be personnel like doctors, infrastructure like ambulances etc and our access to a vast network of external resources like on-call doctors, medical colleges etc. This way we are able to keep the cost structure lean.
How many customers do you serve with the existing set-up?
We are proud to see more than 3000 customers(and their families) who have registered within the first 2 years of operation. In this short period of time, we opened 5 offices and healthcare centers, scattered across the city, so that people can be reached in a short time.